Every tracking page is a story told in milestones. Each one is an event recorded by a person or a system, and knowing what they mean makes a quiet status much less worrying.
The typical journey
- Booking confirmed: the move is registered and a tracking ID issued
- Cargo received: goods are collected or checked in at the warehouse or terminal
- Export customs cleared: the exporter’s declaration is accepted
- Loaded and departed: the cargo is on the vessel, aircraft or truck and moving
- Transit or transshipment: cargo changes vessel or aircraft at an intermediate port
- Arrived and discharged: the cargo has reached the destination terminal
- Import customs cleared: duties are settled and the cargo is released
- Out for delivery and delivered: final transport and proof of delivery
Why nothing seems to happen for days
Ocean legs are long, with few events between departure and arrival. A flight or truck may be moving constantly and still produce no new scan until the next handover. A quiet status in the middle of a voyage is normal.
When to be concerned
- No update after the expected arrival date
- A customs status that stays unchanged for more than a few days
- An event that shows a hold, an inspection or a missing document
Enter your ID on our tracking page to see the live route on the map, the latest event and the carrier link where one applies. If anything looks wrong, contact the operations desk with your tracking ID and we will check it.