Shipping and customs FAQ

We bill the greater of actual and volumetric weight. Volumetric divisors are 6,000 cm³ per kg for air, 3,000 cm³ per kg for road and 1,000 kg per CBM for ocean LCL.

Indicative rates appear instantly in the estimator. A written quote follows within one business hour.

No. They are indicative and exclude duties, taxes, surcharges and origin or destination handling.

At minimum a commercial invoice, packing list and bill of lading or air waybill. Many lanes also need a certificate of origin, import licence or product-specific permits.

That depends on the Incoterm. Under DAP the consignee pays import duties and VAT; under DDP the shipper does.

Yes. Send a product description, material, use and a photo. Brokers confirm the HS code before the shipment sails.

Carrier liability is limited by international conventions and is usually far below cargo value. We recommend all-risks cargo insurance, added to any quote at a percentage of invoice value.

Yes, subject to classification. Send the safety data sheet and UN number with your request. Reefer and pharma-grade cold chain is available on ocean and air lanes.

Note it on the delivery receipt, photograph the cargo and packaging, and contact the desk within the time limit stated in your booking terms.